Help protect yourself and others. Report any suspicious activity impersonating Prime Parcels immediately.
Fake emails claiming your package is held or needs action. Check the sender domain — ours is @primeparcels.com only. Report suspicious sender domains immediately.
Fraudulent texts with fake tracking links redirecting to phishing sites that request credit card numbers, SSN, or login credentials.
Scammers demand "customs fees," "release fees," or "duty payments" before releasing your package. We never request such payments upfront.
Copycat websites mimicking our branding to steal login credentials or payment info. Our official site is primeparcels.com only.
Callers impersonating Prime Parcels agents claiming delivery issues and requesting personal data or remote access to your device.
Fraudsters using stolen delivery data to impersonate recipients, redirect deliveries, or commit identity fraud using your shipping information.
Provide as much detail as possible. Our dedicated security team will investigate every report within 24 hours and take immediate action where necessary.
Our security team reviews every report within 24 hours and classifies the threat level.
We work with law enforcement and cyber-security partners to identify and pursue fraudsters.
Fake sites and accounts are taken down. Customers are alerted to active fraud campaigns.
For urgent fraud matters requiring immediate attention, contact our 24/7 security team.