Shipping Policy

1 General Terms

Prime Parcels LLC ("Prime Parcels," "we," "us," or "our") provides domestic and international shipping services across 180+ countries. By using our services, you agree to be bound by these Shipping Terms and Conditions in full.

All shipments are subject to carrier acceptance, applicable laws and regulations of origin and destination countries, and compliance with our Prohibited Items policy. Prime Parcels reserves the right to refuse any shipment that violates these terms.

2 Shipping Rates & Calculation

Shipping rates are calculated based on the following factors and billed at the time of booking confirmation:

• Package weight (actual or dimensional, whichever is greater)
• Origin and destination zip codes or port locations
• Service type selected (Express, Standard, Economy, Ocean, FTL, LTL)
• Declared value and insurance requirements
• Special handling requirements (hazmat, fragile, oversized, temperature-controlled)
• Fuel surcharges (reviewed quarterly and subject to change with 14-day notice)

3 Delivery Timeframes

Estimated delivery times are provided as guidelines and are not guaranteed unless explicitly labeled as a "Guaranteed Service" at time of booking. Delivery times begin from the first business day after pickup.

• Domestic Next Day: By end of next business day (order by 3PM EST)
• Domestic 2-Day: 2 business days
• Domestic Ground: 3–7 business days depending on distance
• International Express: 2–5 business days to major cities
• International Standard: 7–14 business days
• International Economy: 14–28 business days
• Ocean Freight FCL: 10–35 days depending on trade lane
• Ocean Freight LCL: 14–45 days including consolidation

Business days exclude weekends and US federal holidays. Delivery times may be affected by customs clearance, weather events, carrier capacity, or force majeure events beyond our control.

4 Prohibited Items

The following items are strictly prohibited from shipment via Prime Parcels under any circumstances:

Shipments found to contain prohibited items may be seized, returned, or destroyed. The shipper will be liable for all costs, fines, and legal consequences arising from prohibited shipments.

5 Customs & International Shipping

For all international shipments, the shipper is solely responsible for ensuring complete and accurate customs documentation. This includes commercial invoices, packing lists, country of origin certificates, and any required permits or licenses.

Prime Parcels provides customs brokerage services upon request for an additional fee. Without this service, the shipper or recipient is responsible for customs clearance. Prime Parcels is not liable for delays, seizures, or costs caused by customs authorities.

• Import duties, taxes, and customs fees are the recipient's responsibility unless "DDP" (Delivered Duty Paid) is selected at checkout
• Declared values must accurately reflect the commercial value of goods — undervaluation is illegal and may result in seizure
• Some countries have specific import restrictions — verify compliance with destination country regulations
• Restricted or embargoed countries: shipments to OFAC-sanctioned countries are prohibited by US law

6 Packaging Requirements

All items must be appropriately packaged to withstand the normal rigors of transportation. Prime Parcels reserves the right to refuse or repackage (at the shipper's expense) any shipment that is inadequately packaged.

• Use double-wall corrugated boxes rated for the weight of your contents
• Cushion all items with a minimum of 2 inches of padding material on all sides
• Fill all empty space in the box to prevent movement during transit
• Do not use previously used boxes with old labels or significant wear
• Fragile items must be individually wrapped and clearly marked as "FRAGILE"
• Liquid items must be sealed in leak-proof containers inside a sealed outer bag

7 Insurance & Liability

All Prime Parcels shipments include basic carrier liability coverage up to $100 USD at no additional cost. For higher-value shipments, additional insurance is strongly recommended.

• Declared Value coverage: up to $50,000 per shipment (rates from 1.2% of declared value)
• High-value program for items up to $250,000 (prior approval required)
• Claims for loss must be filed within 30 days of scheduled delivery date
• Claims for visible damage must be noted on the delivery receipt at time of delivery
• Claims for concealed damage must be filed within 5 business days of delivery
• Original packaging must be retained until the claim is resolved

8 Delayed Shipments

While we strive for 99.6% on-time delivery, delays can occur due to factors including but not limited to: severe weather events, customs holds, incorrect address information, failed delivery attempts, natural disasters, strikes, or other force majeure events.

Prime Parcels is not liable for consequential, indirect, or incidental damages arising from late delivery unless a Guaranteed Service was purchased and the delay was caused by our direct fault. In such cases, a shipping fee refund will be issued per our service guarantee terms.

9 Address Corrections

Address corrections requested after a shipment has been tendered to a carrier may incur additional fees (typically $15–$35 per correction). Delivery attempts to incorrect addresses may result in package returns at the shipper's expense.

• Always double-check the full address including suite/apt numbers and postal codes
• Use the recipient's legal name as it appears on official identification
• Include a contact phone number for the recipient to facilitate delivery

10 Contact for Policy Inquiries

For questions about this Shipping Policy, please reach out to our team:

• Email: shipping@primeparcels.com
• Phone: +1 (800) 774-6324 (Mon–Fri 8AM–8PM EST)
• Mail: Prime Parcels LLC, 350 Fifth Avenue, Suite 4800, New York, NY 10118

Policy updates are communicated to registered customers via email. Continued use of our services after a policy change constitutes acceptance of the updated terms.